Refund policy
At Elarino, customer satisfaction is extremely important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.
This Refund Policy explains the requirements, conditions, and procedures for returns, refunds, exchanges, and order cancellations.
30-Day Return Window
Customers may request a return within 30 days from the date their order is delivered.
To be eligible for a return, the item must:
• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, and included materials
• Be accompanied by proof of purchase or order confirmation
Returns that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned or refunded:
• Final Sale products
• Gift cards
• Personalized or customized products
• Products showing signs of wear or use
• Products damaged after delivery due to customer misuse
• Products returned without original packaging
How to Request a Return
Before returning any product, customers must contact Elarino customer support for return authorization.
Contact Information:
Email: info@elarino.shop
Phone: +1 347 392-9868
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item:
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• We recommend using a trackable shipping service
Elarino cannot guarantee responsibility for packages lost during return transit.
Return Address
Elarino
96 Grand Ave
Newark, New Jersey 07106
United States
Damaged, Defective, or Incorrect Products
We carefully inspect products before shipment. However, if your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
To help us review the issue quickly, please provide:
• Order number
• Photos of the item
• Photos of the packaging
After evaluation, we may offer:
• A replacement item
• Store credit
• A partial refund
• A full refund
• Another appropriate resolution
Inspection and Approval Process
Once a returned item is received, it will be inspected by our team.
We reserve the right to approve or deny refund requests based on the condition of the returned merchandise and compliance with this policy.
Customers will be notified of the decision via email.
Refund Processing
Approved refunds are issued to the original payment method used during checkout.
Most refunds are processed within 5–10 business days after approval.
Please note that banks and payment providers may require additional time before the funds appear in your account.
Late or Missing Refunds
If you have not received your refund:
• Check your bank account
• Contact your credit card provider
• Contact your financial institution
Processing times may vary depending on the payment provider.
If the issue persists, please contact us directly.
Exchanges
We only replace products that arrive:
• Damaged
• Defective
• Incorrect
Exchange requests must be submitted through customer support before any item is returned.
Order Cancellations
Orders may be canceled within 12 hours of placement.
After this period, orders may already be processed or shipped and cannot be canceled.
If an order has already shipped, customers may use the standard return process once the item is received.
Chargebacks
Customers are encouraged to contact Elarino before filing a payment dispute or chargeback.
Most concerns can be resolved quickly through our customer support team.
Policy Changes
Elarino reserves the right to modify or update this Refund Policy at any time.
Changes become effective immediately upon publication on this page.
Contact Us
If you have questions regarding this Refund Policy, please contact us.
Elarino
Email: info@elarino.shop
Phone: +1 347 392-9868
Address: 96 Grand Ave, Newark, New Jersey 07106, United States