Shipping policy

At Elarino, we understand that fast, secure, and reliable delivery is an essential part of your shopping experience. We are committed to processing and shipping orders efficiently while keeping customers informed throughout the delivery process.

Please review our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays.

After an order is successfully placed, our fulfillment team begins preparing it for shipment. During peak shopping periods, processing times may occasionally be extended; however, we always strive to process orders as quickly as possible.

Order Cut-Off Time

Orders placed before 4:00 PM (EST) on business days are generally processed the same day.

Orders placed after the cut-off time will be processed on the following business day.

Estimated Delivery Time

Most orders arrive within 3–5 business days after shipment.

Estimated timeline:

• Processing Time: 1–2 Business Days

• Shipping Time: 3–5 Business Days

• Total Estimated Delivery Time: 4–7 Business Days

Delivery estimates are provided as guidelines and are not guaranteed.

Shipping Fees

We proudly offer free standard shipping on all orders shipped within the United States.

No minimum purchase amount is required.

Shipping Destinations

At this time, Elarino only ships within the United States.

We currently do not offer international shipping.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Customers can monitor shipment progress using the tracking information provided.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us within 12 hours of placing your order.

Although we cannot guarantee modifications after order processing begins, we will make every reasonable effort to assist.

Elarino is not responsible for delivery issues caused by incorrect customer-provided shipping information.

Lost, Missing, or Delayed Packages

If your shipment is delayed, lost, or marked as delivered but cannot be located, please contact our support team immediately.

We will:

• Communicate with the shipping carrier

• Assist with shipment investigations

• Help locate missing packages

• Determine an appropriate resolution when necessary

Customer satisfaction remains our priority throughout the process.

Delivery Delays

Unexpected shipping delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier operational delays

• High seasonal demand

• National holidays

• Natural disasters

Although we cannot guarantee carrier performance, we will do our best to assist customers experiencing delivery delays.

Damaged Shipments

If your order arrives damaged, please contact us within 5 days of delivery.

To help us review your claim quickly, please provide:

• Your order number

• Photos of the damaged item

• Photos of the shipping packaging

Following review, we may offer:

• A replacement item

• Store credit

• A refund

• Another suitable resolution

Undeliverable or Refused Packages

Packages returned due to incorrect addresses, failed delivery attempts, or customer refusal may require additional shipping fees before reshipment can occur.

Contact Information

If you have questions regarding shipping or delivery, please contact us.

Elarino

Email: info@elarino.shop

Phone: +1 347 392-9868

Address: 96 Grand Ave, Newark, New Jersey 07106, United States